Assistant Customer Service Officer - Residential
shkp
Hong Kong
17天前

Requirements :

  • Bachelor's degree or above
  • Minimum 2 years' relevant experience, preferably in handling customers in luxurious residential / service apartment / hotel properties
  • Forward thinking and good interpersonal and communication skills
  • Passion to meet and work with people of different levels, and follow-through attitude
  • Good experience in customer relationship building and management
  • Proven English & Putonghua proficiency
  • Responsibilities :

  • Providing quality services to customers in various aspects including planning / organizing guest events and publishing newsletter
  • Prepare and design different form of communication / customer service collaterals
  • Strengthen customer relationship and CRM management
  • Assist in marketing / promoting company brand and properties
  • Collect customer feedback on service excellence in order to continuously enhance service quality
  • Candidates with less experience will be considered for Customer Service Executive.)

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