Mobility Specialist
Aires
Hong Kong
9天前

An excellent career opportunity is currently available for an experienced Mobility Specialist located at Aires Hong Kong office.

This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to successfully manage the international and domestic relocation for corporate accounts, overseas and domestic partners, and private transferees.

Aires (www.aires.com) has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have

  • A strong Aires brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-
  • retention rate of over 98%

  • A stable organization that has grown organically with our clients - we have experienced 20% growth annually
  • Position Responsibilities :

  • Manages international and domestic household goods shipments and family services for corporate accounts and their corporate transferees
  • Acts as the concierge and communicates with and between the relocation transferees, the client, internal Aires support members, and all service providers
  • Makes the timely decisions required to provide a seamless relocation for the transferee and their family
  • Provides the family with insulation from unnecessary and confusing multiple communication points, such as origin and destination partners involved in delivering household goods and services
  • Manages updates to the Aires Operating System from the onset of the relocation through each stage of the process
  • Documents all key correspondence and communication with the transferee and partners
  • Coordinates with all internal department / functions to ensure successful transferee
  • Exhibits a commitment to accurate and expedient billing to maximize Aires profitability
  • Provides clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable
  • Basic Qualifications :

  • High School Diploma
  • Minimum 2 years experience as a relocation consultant providing customer service through the telephone and via email, giving high priority to customer satisfaction and / or equivalent combination of education and experience
  • Additional Qualifications :

  • Excellent interpersonal skills, necessary to develop relationships with clients, transferees, and partners
  • Excellent verbal and written communication skills
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Strong decision making ability using business facts and good judgment
  • Strong analytical and problem-solving skills
  • Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Computer skills : MS Office (MS Word, Excel, Outlook, PowerPoint)
  • Desire to embrace our core values : Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation
  • EOE AA M / F / Vet / Disability

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