Retail Banking andWealth Management (RBWM)
Retail Banking andWealth Management leverages HSBC’s global retail banking expertise and wealthmanagement capabilities to deliver a broad range of world-
class retail bankingsolutions to millions of customers. Driving for growth in key markets aroundthe world, the business comprises areas such as retail banking, wealthmanagement, insurance and asset management, with a focus on customer-
centricpropositions and innovative and efficient distribution channels that willdifferentiate our customer experience and deliver market leading retail bankingand wealth management solutions.
We are currently seeking an experiencedprofessional to join our team.
In this role, you will :
Responsible for leading,developing and managing a branch to ensure achievement of the businessobjectives with responsibility for Retail.
The role will :
Ensure delivery of a consistently excellentcustomer experience and encourage customer migration to alternative channels.
Operate with the highest standards that meetand exceed all regulatory requirements and ensure that front line act as firstline of defence by having right conversations with customers.
Deliver fair outcomes for our customers andensure both own and employee conduct maintains the orderly and transparent operationof financial markets.
Be accountable for minimising risk and maximisingoperational efficiency.
Achieve results by working with the wholebranch team, local market and wider community.
Ensure strict alignment to global standards.
Play active role as part of widerarea / regional leadership team.
Deliver branch plan including leads / salesprospect management and overall customer experience.
Manage a branch covering Retail and Wealth,managing employees.
Listed below are the outcomesperformed by this role that directly align with key business goals. All performanceshould be in support of achieving these outcomes.
1. Acquire and Deepen CustomerRelationships to Achieve Branch Plan
2. Lead, Develop and Manage theTeam
3. Lead Branch Operations 4. Manage Customer Experience 5. Protect the Bank
To be successful in the role, you should meet thefollowing requirements :
Knowledge / Experience
Proven ability in teamleadership and management
Proven ability in Wealth andRetail distribution
Proven and progressivemanagement experience.
Proven ability in relationshipmanagement in the Retail sector
Demonstrate behavioursconsistent with HSBC Values
Proven adherence to controlsand compliance with no significant breaches
Expertise in financial planningand related systems and processes
Strong marketing, sales,management planning, financial, leadership, project management andcommunication skills and good knowledge and control of risk management.
Strong planning and organisingskills.
Ability to use numerical datato effectively manage branch performance.
Excellent industry and sectorknowledge.
Good knowledge of Wealth andRetail distribution techniques and models.
Excellent interpersonal skills,with a particular emphasis upon inspiring, influencing and negotiating
Coaching sales techniques, bestpractice and sales management on a team and one to one basis
Planning and organising skills
Problem solving skills
Qualifications and Certificates(add local requirements)
Attain appropriate professionaland regulatory qualifications as required by the local market
Attain any internal standardsas required by market
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where allemployees are valued, respected and opinions count. We take pride in providinga workplace that fosters continuous professional development, flexible workingand opportunities to grow within and inclusive and diverse environment.
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Issued by HSBC Bank (China) Company Limited