We seek a professional Desktop Support Specialist to support Hong Kong and remote locations in APAC region. S / he resolves and reports various desktop or Infrastructure problems, assists users and management to install, configure, and troubleshoot PC / Infrastructure Hardware and Software.
S / he provides solutions to unique business applications and / or core application and O / S.S / he schedules changes to keep downtime to a minimum.
Assist clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Troubleshoot and resolve unique desktop hardware and software problems on a daily basis and use his / her understanding of system products and services to assist users.
Lead or participate in projects deploying or supporting new software, desktop infrastructure or technology to a business group.
Provide good business management, develops and promotes relationships with both client and other system engineers
Ensure management escalation of high priority issues and prioritizes problem resolution
Work with vendors on purchase / troubleshooting of hardware / software i.e. Dell, HP and others
Any other duties as required
Should have 3 - 5 years technical experience
1 2 years of trading room support is a plus
Must have experience with the organization technology, standards and procedures, software and infrastructure.
Must be customer service oriented and experienced problem solver.
Must be able to handle multiple tasks simultaneously
Experience troubleshooting hardware issues and replacing hardware on both Desktop and Laptop PCs
Experience installing software, updates on Desktops, Laptops.
Experience troubleshooting basic network, software, printing problems.
Excellent knowledge in Microsoft products including office suits and operating systems.
Excellent knowledge in VPN and wireless configuration to assist users to connect into office environment from home
Familiarity with Remedy or any type of Help Desk ticketing systems would be a plus
An understanding of the ITIL framework
Task oriented and excellent attention to details
Ability to exercise good judgment in prioritization and problem resolution
Must be a team player with outstanding communication skills
Analytical thinking, problem solving and commitment to quality
Flexible to work overtime / weekends and on-call
Excellent English written and verbal communications skills