Help Desk/Onsite Sppt Analyst
iNautix Technologies
Hong Kong
6天前

OVERVIEW

We seek a professional Desktop Support Specialist to support Hong Kong and remote locations in APAC region. S / he resolves and reports various desktop or Infrastructure problems, assists users and management to install, configure, and troubleshoot PC / Infrastructure Hardware and Software.

S / he provides solutions to unique business applications and / or core application and O / S.S / he schedules changes to keep downtime to a minimum.

RESPONSIBLITIES

  • Assist clients with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
  • Troubleshoot and resolve unique desktop hardware and software problems on a daily basis and use his / her understanding of system products and services to assist users.
  • Lead or participate in projects deploying or supporting new software, desktop infrastructure or technology to a business group.
  • Provide good business management, develops and promotes relationships with both client and other system engineers
  • Ensure management escalation of high priority issues and prioritizes problem resolution
  • Work with vendors on purchase / troubleshooting of hardware / software i.e. Dell, HP and others
  • Any other duties as required
  • QUALIFYING EXPERIENCE

  • Should have 3 - 5 years technical experience
  • 1 2 years of trading room support is a plus
  • Must have experience with the organization technology, standards and procedures, software and infrastructure.
  • Must be customer service oriented and experienced problem solver.
  • Must be able to handle multiple tasks simultaneously
  • Experience troubleshooting hardware issues and replacing hardware on both Desktop and Laptop PCs
  • Experience installing software, updates on Desktops, Laptops.
  • Experience troubleshooting basic network, software, printing problems.
  • Excellent knowledge in Microsoft products including office suits and operating systems.
  • Excellent knowledge in VPN and wireless configuration to assist users to connect into office environment from home
  • Familiarity with Remedy or any type of Help Desk ticketing systems would be a plus
  • An understanding of the ITIL framework
  • Task oriented and excellent attention to details
  • Ability to exercise good judgment in prioritization and problem resolution
  • Must be a team player with outstanding communication skills
  • Analytical thinking, problem solving and commitment to quality
  • Flexible to work overtime / weekends and on-call
  • Excellent English written and verbal communications skills
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