Sales Operations Specialist, APAC
GoPro, Inc.
Hong Kong
5天前

GoPro offers a fun and dynamic work environment with passionate and motivated people who have the dedication to learn, innovate and succeed.

What you will do

  • Process and manage customer purchase orders through NetSuite
  • Responsible for a sales order integration projects.
  • Collaborate with Sales team members on fulfillment schedules and communicate schedules to customers and sales reps
  • Work with allocations team to confirm product availability and ensure that orders are released for assigned customers in a timely process.
  • You will also need to manage overall order processes to minimize order discrepancies and ensure products ship in a timely and accurate manner.
  • Work with 3PL teams on backorders or unfulfilled order status
  • Communicate order discrepancies and issues as they may arise.
  • Manage credit hold or order billing discrepancies for resolution
  • Maintain and manage customer backlog report by account
  • Coordinate with allocations team to ensure order release priorities & manage assigned customer backlog report.
  • Communicate process challenges to internal teams to increase process efficiencies, and improve our customers’ satisfaction with GoPro.
  • Skills We’re Stoked About

  • 3+ years of experience in the areas of Order Administration / Forecast planning
  • BS / BA or equivalent degree
  • Exceptional Excel and Microsoft Office Suite skills
  • Prior experience with NetSuite a plus
  • Understanding of SOX guidelines
  • Ability to work in and excel in fast paced industry
  • Exceptional interpersonal and communication skills (written and oral)
  • Excellent customer service skills
  • Superb problem-solving skills
  • Detail oriented
  • Ability to multi-task
  • Ability to respond to group dynamics - have FUN!
  • Collaborative and flexible work style
  • International working experience- comfort level with different cultures, languages, etc
  • Fluent in English, Ability to speak Mandarin or Japanese is a plus
  • 9 months contract
  • Perks

  • Live it. Eat it. Love it. Two dedicated hours during your work week to explore your passions and capture it with your GoPro
  • Competitive salary
  • End of contract bonus
  • Kitchen with coffee bar, drinks, and snacks galore
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