Banking - Senior Customer Services Assistant (1 Yr Contract) Description Responsibilities :
Handles enquiry on broad range of services issues from customers via hotline and walk-in services
Liaises with internal department, channels and customers on reply of enquiry and completion of requirement
Handle complicated complaint from all channels, carry out investigation and liaise with relevant parties to obtain relevant information for decision making, propose resolutions / obtain approval from higher level and record the case details
Conduct various outbound call with documented protocols
Performs policy conservation with documented protocols
Handles non-standard bilingual written inquiry
Participates in customer service-related projects
Mentors junior staff on the daily operation of customer service
Recommends projects to improve the workflow and service in the team
Handle MPF & ORSO enquiries through hotlines and e-mails
Follow up customer enquiries and feedback with good quality standard
Ensure the delivery of service meet with our service standard & comply with regulatory requirements
To assist junior colleagues in handling complaint cases / demanding customers Requirements :
Degree holder with professional insurance qualification (e.g. FLMI or ICA), passed some IIQE papers
Good Knowledge of Life Insurance or Pensions aspects.
Strong analytical and problem solving skills.
Able to work under high pressure with professional business acumen.
Excellent leadership, interpersonal and communication skills.
Familiar with MS Word, Excel & PowerPoint.
Proficient in spoken & written English & Chinese (Cantonese & Mandarin).
requires 5 - 6 years in Customer Service with good knowledge of insurance industry with good knowledge of life insurance Country Hong Kong Company Banking Company Salary Up to US$40,000 Working Hours Full-
Time Contract Permanent Categories Management / Regulatory Reporting, Insurance / Actuary, Regulatory Affairs Industries null, null