Banking - Senior Customer Services Assistant (1 Yr Contract)
Banking Company
Hong Kong, Hong Kong

Banking - Senior Customer Services Assistant (1 Yr Contract) Description Responsibilities :

  • Handles enquiry on broad range of services issues from customers via hotline and walk-in services
  • Liaises with internal department, channels and customers on reply of enquiry and completion of requirement
  • Handle complicated complaint from all channels, carry out investigation and liaise with relevant parties to obtain relevant information for decision making, propose resolutions / obtain approval from higher level and record the case details
  • Conduct various outbound call with documented protocols
  • Performs policy conservation with documented protocols
  • Handles non-standard bilingual written inquiry
  • Participates in customer service-related projects
  • Mentors junior staff on the daily operation of customer service
  • Recommends projects to improve the workflow and service in the team
  • Handle MPF & ORSO enquiries through hotlines and e-mails
  • Follow up customer enquiries and feedback with good quality standard
  • Ensure the delivery of service meet with our service standard & comply with regulatory requirements
  • To assist junior colleagues in handling complaint cases / demanding customers Requirements :
  • Degree holder with professional insurance qualification (e.g. FLMI or ICA), passed some IIQE papers
  • Good Knowledge of Life Insurance or Pensions aspects.
  • Strong analytical and problem solving skills.
  • Able to work under high pressure with professional business acumen.
  • Excellent leadership, interpersonal and communication skills.
  • Familiar with MS Word, Excel & PowerPoint.
  • Proficient in spoken & written English & Chinese (Cantonese & Mandarin).
  • requires 5 - 6 years in Customer Service with good knowledge of insurance industry with good knowledge of life insurance Country Hong Kong Company Banking Company Salary Up to US$40,000 Working Hours Full-
  • Time Contract Permanent Categories Management / Regulatory Reporting, Insurance / Actuary, Regulatory Affairs Industries null, null

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