A minimum of 5 to 8 years’ of customer facing role either in technical, IT support, customer service or application support

A sound understanding of wireless, radio frequency technology and LAN configurations

Superior problem solving skills

Effective communication skills, both verbal and written, in order to deal with customers and virtual team members

Solid experience in executing projects customer facing projects, documenting customer facing solutions and communication

Well-developed communication, organizational and time management skills

Experience with software installations, upgrade and application troubleshoot

Knowledge of how remote management tools work

Advanced Microsoft Excel, word, and PowerPoint skills

HIGHLY DESIRABLE : Working knowledge of intermediary Microsoft Windows platform, local and wide area networking concepts such as configurations, protocol, firewall and security requirements

Good analytical skills and computer proficiency is essential

Working knowledge of any basic database concepts

Experience in supporting technology related products and services

Any exposure to Cold Chain Management environment would also be advantage